(4.0 / 5)2122+ Ratings

Axa UK Reviews

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Overall Rating

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5 Reviews
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About Axa UK

AXA.co.uk offers a wide range of insurance products and services. Their offerings include Car Insurance, tailored to individual needs, and Home Insurance that protects homes and their contents against damage or theft. They also provide Business Insurance which ranges from contents insurance to public liability cover, protecting businesses, employees, and livelihoods. For property owners, they offer Landlord Insurance that includes building insurance and property owners' liability cover. Van Insurance is available for those who rely on a van for their business, and they also offer Health Insurance for fast access to treatments, referrals, and specialist care. In addition to these, AXA.co.uk provides tips and guides on various topics related to their products and services. They are committed to responsible customer relations through clear and transparent communication and marketing of their products, and by managing the claims process responsibly. They also offer insurance, savings, and investment products and services that encourage and reward environmentally responsible behaviors, as well as help reduce social exclusion.

Axa UK Pros & Cons

Pros of AXA.co.uk:

  • Wide Range of Insurance Options: AXA offers various insurance products, including car, home, business, and health insurance, catering to diverse needs.
  • Global Presence: AXA operates in over 57 countries, serving more than 100 million people worldwide.
  • Customer Support: 100% UK call centers ensure that customers can speak to representatives based in the UK.
  • Health Insurance Benefits: AXA health insurance provides quick access to private medical care, including free 24/7 online GP services and up to 40% discounts on gym memberships.
  • Customer Reviews: Positive reviews from customers highlight excellent service and support, with some praising the company for covering pre-existing conditions.

Cons of AXA.co.uk:

  • Pre-existing Conditions: Some health insurance plans do not cover pre-existing or chronic medical conditions.
  • Complexity: The variety of options and benefits can make it hard to understand all the cover and benefits without expert advice.
  • Cost: Prices vary based on factors like age, location, and additional cover, which can be a concern for some customers.

Additional Notes:

  • AXA has a no claims discount scheme, which can offer up to 80% discount on premiums for those who haven't claimed for years.
  • The company is known for its commitment to customer service, as evidenced by its partnership with Feefo and Trustpilot for independent customer reviews.

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Axa UK Customer Reviews (5)

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Ava Butler
Ava Butler
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Sep 16, 2023
Barbara Yi
Barbara Yi
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Sep 15, 2023
Zohar Pabón
Zohar Pabón
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Sep 15, 2023
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Sep 15, 2023
Sophia Friedmann
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Sep 12, 2023

Axa UK Customer’s Q&A

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Axa UK Features and Benefits

Here are some key features and benefits of axa.co.uk:

Health Insurance:

  • Online GP appointments that fit around you.
  • 98% of members needing an online physio appointment were offered one within 1 working day.
  • 24/7 health support phone line with nurses and counsellors available to answer your questions.
  • Cancer support from experienced cancer nurses.
  • Access to big savings on gym membership.

Home Insurance:

  • Guaranteed repairs.
  • Up to £2m property owners liability cover.
  • Cover for major risks including flooding, fire, burst pipes.
  • Cover for alternative accommodation.
  • Cover for replacement keys and locks.

Buildings Cover:

  • Unlimited Buildings sum insured cover.
  • Public Liability insurance up to £5,000,000.
  • Alternative accommodation cover up to 3 years should your home not be habitable because of loss or damage covered in the policy.

Hope this helps!

Axa UK Pricing

AXA UK offers various insurance products with different pricing structures. Here are some key points:

  • Car Insurance: AXA Car Insurance can start from as little as £270, with 10% of Comprehensive Car Insurance customers paying this or less between 1 August and 31 October 2024.
  • Home Insurance: AXA Home Insurance can start from as little as £190, with 10% of AXA Plus Home Insurance customers paying this or less between 1 August and 31 October 2024.
  • Health Insurance: The cost of private health insurance varies based on the level of cover and excess chosen. For example, an excess of £0 might increase the overall cost, while a higher excess could lower the premium.
  • Fees and Charges: AXA charges various fees, including £0 for online changes, £10 for changes made on behalf of the customer before 26 April 2023, £25 for changes made on behalf of the customer after 26 April 2023, £52.50 for cancelling a policy more than 14 days after it starts, and £15 for late payments.

For more detailed information, you can visit the AXA UK website and explore the specific product pages for each type of insurance.

About axa.co.uk Payment Method?

AXA.co.uk offers both annual payment and monthly instalment options for their policies. For annual payment, you'd pay for your policy in one go using a credit or debit card. This method is cheaper as you'll be charged no interest. They do not accept American Express cards, but Visa or Mastercard are accepted. For the monthly instalment option, you'd pay a deposit on your credit or debit card, followed by 10 equal monthly payments via Direct Debit (or 11 payments if it's your renewal). As you're spreading the cost of your policy, interest will be charged. If you've chosen to pay in instalments, you can opt to pay the full balance of your policy at any time. If you need to change your card or bank account details, you can do this easily in your secure AXA Account. If you need to change the date that we take your monthly payments on, you can update it in your AXA Account. If you’re in financial difficulty, please get in touch with them so that they can help you before any payments are late or missed. If a direct debit payment isn’t collected, they'll try again 3 working days later, providing your Direct Debit instruction is still in place. If your payment is missed or late, they may charge a £15 late payment fee and repeated late or missed payments can lead to your policy being cancelled..

Axa UK FAQs

FAQ

Axa UK Alternatives

Here are some alternatives to axa.co.uk:

  1. EmblemHealth: A health and wellness company that provides insurance services.
  2. Lifestyle Services Group: A provider of mobile device protection.
  3. URIS Group: A provider of insurance solutions.
  4. Healthesystems: A company that manages the cost and utilization of pharmacy and ancillary medical benefits for workers' compensation insurance payers.
  5. Max Life Insurance
  6. Aegon Life Insurance
  7. Bajaj Allianz Life Insurance
  8. HDFC Life Insurance
  9. Pramerica Life Insurance
  10. Exide Life Insurance

These companies offer a range of insurance products and services that may suit different needs. It's always a good idea to compare policies and providers to find the best fit. Hope this helps!

FAQ

How To Open A Axa UK Account?

To open an account on axa.co.uk, follow these steps:

  1. Visit the MyAXA registration page.
  2. Have your policy number at hand.
  3. Enter your details and create a secure password for your MyAXA account.
  4. Read the Terms of Use and check the box to accept them.
  5. A 6-digit code will be sent to verify your account by email.

Remember, you can manage all your policies in one place, renew your policy with ease, make changes without any of the waiting you get on the phone, register and track any claims, and access your policy anytime. If for any reason you want to cancel a policy, you can do so online in your AXA account or give them a call.

Please note that there are some situations where you might not be able to cancel your policy online, for example, if you’ve got any outstanding actions or changes on your account. Also, unfortunately, no refund can be offered if any claim or accident giving rise to a claim has occurred.

By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy, or any of the optional add-ons, and receive a pro-rata refund based on the time you’ve been covered. If your motor insurance policy is cancelled after the 14-day cooling-off period, a cancellation fee of £52.50 will be charged. If you are paying by monthly instalments, your instalments will end but you may not receive a return of premium and may be required to pay an additional amount for the time you have been covered.

For home insurance cancellation, please call them. Unfortunately, no refund can be offered if there’s been a claim on your policy. If you cancel your insurance after 14 days from the start date of your policy, you’ll need to pay a £30 cancellation fee as well as a pro-rata payment that takes into consideration the time you’ve been covered.

Hope this helps!

FAQ

About axa.co.uk Prices and Cost?

At AXA UK, they have made their pricing simpler. Whether you're new or renewing with them, the price on the day will be the same, based on your unique set of circumstances. There may be a few reasons why you may see a different price. They have also made their renewals process simpler, allowing you to switch your renewal preference at any time. You'll be notified about your renewal price around 25 days before your renewal date. If you decide to remove automatic renewal, your cover will end at the time and date shown on your renewal email or letter.

For an idea of the average cost of their private health insurance, the AXA Health Personal Health plan costs £82.33 per month, or £987.96 per year, or £938.57 per year including a 5% discount for paying annually.

They also offer quotes for various insurance products such as car insurance, home insurance, landlord insurance, business insurance, van insurance, and healthcare insurance. It's quick and easy to get an insurance quote online with AXA.

They have a clear fee structure for their home insurance and review their fees regularly to ensure they are fair, reasonable, and transparent for their customers.

FAQ

How do I get a quote for car insurance from AXA UK?

To get a quote for car insurance from AXA UK, you can follow these steps:

  1. Visit the AXA UK website.
  2. On the home page, look for the Car Insurance section.
  3. Click on Get a quote.
  4. You will be asked to provide some information about yourself and your car. This may include your personal details, driving history, and details about your car.
  5. After providing all the necessary information, click on Retrieve a quote.
  6. You will then be presented with a quote for your car insurance.

Please note that the actual cost of your car insurance will depend on various factors, including your driving history, the type of car you drive, and where you live. It's also worth noting that AXA UK offers a MultiCar discount if you insure another car registered at your home address. They also offer a range of optional extras, such as courtesy car cover and protected no claims discount.

Remember, it's important to read the terms and conditions of any insurance policy before you decide to purchase it. If you have any questions or need further assistance, AXA UK has a 24/7 emergency helpline you can call.

FAQ

About axa.co.uk Popular Products and Services?

AXA UK offers a variety of insurance products and services. Car Insurance is tailored to your needs, and they also offer a MultiCar discount for more than one car registered at the same address. Home Insurance protects your home and its contents against damage or theft. Business Insurance ranges from contents insurance to public liability cover. Landlord Insurance provides core protection including building insurance and property owners' liability cover. Van Insurance can be tailored to suit your needs if you rely on a van for your business. Health Insurance provides fast access to treatments, referrals, and specialist care. All these products are designed to help people move forward by protecting what matters.

FAQ

axa.co.uk Return Policy?

The Return Policy of AXA.co.uk is as follows:

For Car Insurance, if you're within the first 14 days of your policy starting, they'll only charge you for the days that they've covered you for. For example, if you've had 5 days of cover, they'll only charge you for those 5 days and anything above that you'll be refunded for. Outside of this time, you'll be charged for the days they've covered you for and they may charge you a fee of £52.50. There is no refund if you have made a claim at any point in the policy year.

For Home Insurance, if you're within the first 14 days of your policy starting, they'll only charge you for the days that they've covered you for. For example, if you've had 5 days of cover, they'll only charge you for those 5 days and anything above that you'll be refunded for.

As for the Shipping Policy, AXA.co.uk does not seem to have a traditional shipping policy as it is an insurance company and most of their services are digital. However, they do provide policy documents online. Once logged in, you can view, save or print your important policy documents. You can also make changes to your policy, such as changing your address or cover options, all without an admin fee. If you need them to post the documents to you, you can ask for that, as they don't automatically send documents in the post..

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